Return and Exchange Policy
Dear Valued Customer
Thank you for shopping at Egomilano
If you are not entirely satisfied with your purchase, we’re here to help.
RETURNS & EXCHANGES
In order to qualify for a return or an exchange, orders must meet the following criteria:
Items must be postmarked within 14 days of receipt.
Items must be returned in their original condition (unworn, unwashed, unaltered) and must include all original packaging, price labels, etc.
Returns and exchanges must include a copy of the order’s receipt and return slip completed (download from our website)
The following exceptions should be noted:
- Items discounted between 25% and 50% are returnable for online credit only.
- Please allow 14–21 days from the time you mail your order for your return to be processed. Eligible refunds can only be credited to the card used for your original order. You will receive an email notification once your return has been processed. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Domestic Returns
If you wish to return or exchange items from your online order, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a traceable and insured service, as Egomilano International or affiliated companies will not be responsible for items lost in transit.
- International Returns
International orders may be returned using any method of your choice, at your expense. We recommend using a traceable and insured service, as Egomilano International or affiliated companies will not be responsible for items lost in transit.
If you would like to exchange an item, we suggest that you return your original purchase, then place a new order.